1. Purpose

Neel Technologies values user feedback to improve our services and customer experience.

2. Types of Feedback

  • General suggestions for improvement.
  • Technical issues and bug reports.
  • Service complaints and resolutions.
  • Positive experiences and testimonials.

3. Submission Methods

Users can submit feedback via:

4. Response & Action

  • All feedback is reviewed within 5 business days.
  • Constructive feedback is used for service enhancements.
  • Complaints will be addressed by our support team with an estimated resolution time communicated to the user.

5. Confidentiality

All feedback is handled with confidentiality. Personal information is only used for resolving queries and improving our services.